I have booked accommodation, but I didn’t receive confirmation by email. What do I have to do?
Don’t worry - if you haven’t received a confirmation email after you have made a booking, we ask you to send an email to: reservations@WyndhamCDS.com
Can I book more than one room?
Yes - you can book up to NINE apartments through our website.
How would we best describe the resort?
All the amenities and facilities of a top hotel and excellent customer service yet with the freedom of staying in your own self-catering apartment.
At what time can we check in?
The official check-in time is 16:00hrs.
Should you plan to arrive early on your check-in date, please inform us in advance so we can get your apartment fully prepared.
Tel: +34 952 66 99 34
At what time do we need to check out?
Check-out time is 10:00 hrs on the day of your departure. You may settle your account at Reception on the day before departure. Check that you have all your possessions. If you have used the safe, leave it open. The rest of the resort facilities are at your disposal – including the luggage room, swimming pools, restaurants and bars.
Can I request a late check-out?
Of course. A late check-out is possible for an additional fee and subject to availability. Up to date availability can be made known at check-in.
I am really enjoying my holiday and would like to extend my stay. Is this possible?
Sure is – simply ask Reception to extend your stay for you. Contact them to discuss availability.
What are the bed configurations?
One bedroom apartments will have a double bed by default and a sofa bed.
Two bedroom apartments will have a double bed, two singles and a sofa bed.
Are cots and highchairs available?
A travel cot, highchairs for babies up to two years, and stair gates can be requested free of charge via Reception.
Are the children’s activities free?
Our kids’ club is free for 4–11 year olds. This is home to an array of age appropriate fun games for children in a safe and friendly environment. From sports games and bouncy castles to our popular mini-cinema and mini-disco, the list of exciting activities has a bit of something for everyone. Across the resort, we have a variety of activities from water Zumba to football, archery to mini-golf.
Is there a Doctor on resort?
Yes. A private medical centre is not far from the resort Reception, and is open at certain times: Mon & Fri | 11:30am – 1:30pm In case of an emergency, or if you need a Doctor outside these hours, please do not hesitate to contact Reception, or our onsite security.
Wyndham Reception : +34 952 66 99 34 - Internal Extensions: 70550 | 70552
Ramada Reception: +34 952 66 99 00 - Internal Extensions: 70520 | 70522
Security: +34 952 66 99 96 - Internal Extension: 33333
Is there a fitness centre on site?
The fitness centre is open daily, 9am – 7pm.
Is there a tennis court available?
Yes - you can book a tennis court and equipment from Reception.
Is WiFi available?
Yes – enjoy free, high speed WiFi in the main areas on resort, and in all apartments.
Is there free parking on the resort?
Yes - car parking is free. Some resorts offer an enclosed garage; you may be asked for a refundable deposit for the garage key.
Is there an on-site supermarket?
Yes. Sam's Pantry, our onsite cafe and deli, is open daily 8am - 6pm. A local mini-market is situated within the Resort and on Calle de la Playa, open daily Monday - Friday between 9:15am – 6.00pm and Saturday and Sunday 9.15am - 2.15pm and 4.30pm - 6.30pm.
Can I room charge?
You sure can. Transactions that are room charged is our preferred method of payment.
Where is the nearest cash point?
We have two cash points on the resort, one at the Wyndham resort and another one located opposite the Ramada reception.
Is it possible to exchange money at Reception?
Yes – our money exchange facility is located at Reception. Please bear in mind this facility is strictly limited to cash exchanges, and only for the main currencies.
Which pools can I use on site?
There are various pools dotted around the resort. For information about which pool is nearest to your apartment, and/or heated in the colder months, please contact Reception.
Do you provide pool towels?
Yes we do.
Is there a heated swimming pool?
There is one pool accessible to all guests in residence at Wyndham Residences and Wyndham Grand Residences that is heated in winter (November to May) next to Safari restaurant. The Wyndham Residences and Wyndham Grand Residences pools are for residents of Wyndham and Wyndham Grand only.
When are the local markets?
La Cala de Mijas – Wednesdays and Saturdays.
Fuengirola – Tuesdays and Saturdays.
How far is the beach?
Not far – the resort is just a 5-10-minute walk from the beach. Our free resort road train can transport you to and from the nearest access point.
How far away is the nearest town?
Fuengirola town is approximately 2km from the resort.
I didn’t organise car hire but have since changed my mind. Can I hire a car once at the resort?
Are there any local buses?
Local buses run between Fuengirola and Marbella operate every half hour (every hour and half hour from the main stations, bus number 220), picking up at bus stops located along the motorway. For Marbella, the closest stop is located at the petrol station adjacent to the resort. The C1 train line connects Fuengirola to Málaga, with stops at Benalmadena, Torremolinos, Plaza Mayor and others.
How do I book a Taxi?
Reception will help you book at taxi from the resort. To avoid disappointment, we recommend that you book a taxi to the airport the day before departure.
The cost of a taxi trip is usually determined by a meter; however, the taxi driver may refer to the official listed tariffs, which are available to customers upon request. If in doubt, ask the taxi driver beforehand.
Taxis for more than 4 passengers (minivans) are available on request only, and via prior reservations. Taxi companies cannot guarantee availability of a minivan if requested at the last minute.
What are the directions to Wyndham Reception?
Nearest airport: Málaga, 27 km / 17 miles
Directions by road:
On leaving the airport, follow the signs for the A7 E15 AP7 motorway towards Algeciras/Cadiz. Stay on the motorway by-passing Torremolinos and Benalmádena. As you descend towards Fuengirola, the road forks; take the right-hand side direction towards Fuengirola. WARNING: DO NOT TAKE LEFT HAND CARRIAGEWAY TOWARDS MARBELLA – IT IS A TOLL ROAD. Ignore the exits to Fuengirola. Shortly after Fuengirola you will pass a castle on the left-hand side, and a little further on, a petrol station on the right-hand side. The resort entrance is 300 metres further on. Go up the hill and follow the signs to Wyndham Reception
Directions by Public transport:
From the airport follow the signs to the railway station (within walking distance). The suburban line C1 trains run every 20 minutes from 7.00 am to 11.00 pm (approx.). Heading west, the final stop is Fuengirola. From Fuengirola, take a taxi to the resort, which is 5km away.
What is the check-in procedure?
The official check-in time is 16:00 hrs.
Should you plan to arrive early on your check-in date, please let us know in advance by telephone or email, so we can get your accommodation fully prepared. We always do our best to minimise waiting times.
Complying with Spanish legislation, all guests aged over 16 must present and register their passport at Reception on arrival. A credit or debit card will be requested as a deposit.
What is the check-out procedure?
To prepare the apartment for the next occupant, the check-out time is 10:00 hrs on the day of your departure.
You may settle your account at Reception on the day before departure.
Check that you have all your possessions. If you have used the safe, leave it open.
The rest of the resort facilities are at your disposal – including the luggage room, swimming pools, restaurants and bars.
Is there are a charge for damages?
Please assist us in keeping your apartment in good condition and maintaining the standard of the resort accommodation.
If anything is broken, missing or damaged within your apartment, you must contact Reception immediately.
You may be required to pay for any unnecessary damage that is caused during your stay.
Are there ironing facilities in the apartments?
All apartments have their own iron and ironing board.
Is there a washing machine in the apartment?
All apartments have their own washing machine.
Do the apartments have air conditioning?
All apartments are air conditioned.
Are pets allowed on the resort?
Afraid not - pets are not allowed on the resort. Also, please refrain from feeding or letting stray animals into your apartment. We make an annual donation to a local association that feeds and provides medical attention to any stray animals on the resort.
How is rubbish disposed of?
We kindly ask you to dispose of your rubbish at the rubbish collection points, which are shown on the resort map. Please consider the environment and recycle where possible in the bins provided.
Is smoking allowed?
Whereas smoking is not permitted inside our restaurants, it is allowed on the terraces. Within your accommodation, we kindly ask if you do who wish to smoke, please do so on the outside terrace.
Is there a television in the apartments?
Good news - every apartment has satellite television with international channels.
Is there a room safe in the apartments?
For peace of mind, all apartments are equipped with a safe.